FAQ

1. Where do you ship from?

We ship from our fulfillment centers based in the United States and other international warehouses, depending on your location and product availability.

2. Do you ship internationally?

Yes! We ship worldwide. If your country is not available at checkout, please contact us and we’ll try to accommodate your order.

3. How long does shipping take?

Shipping time depends on your location:

  • USA: 3–7 business days

  • Canada & Europe: 5–12 business days

  • Asia & Rest of the World: 7–20 business days

You’ll receive a tracking number via email once your order ships.

4. What currency do you accept?

All payments on our store are processed in USD ($). You can still pay with a card from any country—your bank will handle the conversion.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to follow your package.

6. What is your return policy?

We accept returns within 14 days of delivery for unused, unopened products in original packaging. Visit our Return & Refund Policy for details.

7. What if my item is damaged or incorrect?

If your item arrives damaged or incorrect, please email us within 48 hours of delivery with your order number and photos. We’ll fix it as quickly as possible.

8. Can I cancel or change my order?

If your order hasn’t been processed yet, we may be able to cancel or update it. Contact us immediately at romeroicatarLLC@outlook.com.

9. Are your products original?

Yes, all of our products are 100% authentic and sourced directly from verified suppliers or manufacturers.

10. How do I contact you?

You can reach us by:

We typically respond within 24–48 hours on business days.